During Diwali Season, I made a lot of orders in Snapdeal mainly to gift it to my family. Other than a Pendrive nothing was delivered in time. This includes a sony camera, a Pendrive, toy, and a book. The worst part is the status update is not right and when called the So called customer care put the blame squarely on the logistics partner Ecom- Express. After a lot of R&D in net I found a guy in Ecom-express who is responsible for reverse logistics. When asked he said, he can't have all the details at his finger tips and suggested me to give a mail. After 4-5 days of follow up and 12 days after the order date I was told that vendor is yet to ship the consignment. Whereas as per Snapdeal it is on road. Later Snapdeal said my address is untraceable. I live in a upscale society IN OMR CHENNAI. (Just on the road) I asked them about phone confirmation. He shouted at me and advised me to cancel the order if not satisfied.
I hit the site which said, goods dispatched,order can't be cancelled. I called the customer care and cancelled all the four orders and she promised me refund in 4-5 days. It took 10 days for me to get it back. Snapdeal sucks and I would suggest you to think before you place an order.
Snapdeal Screwed up my Diwali. India should get some laws by which these sort of frauds should be punished severely.
I hit the site which said, goods dispatched,order can't be cancelled. I called the customer care and cancelled all the four orders and she promised me refund in 4-5 days. It took 10 days for me to get it back. Snapdeal sucks and I would suggest you to think before you place an order.
Snapdeal Screwed up my Diwali. India should get some laws by which these sort of frauds should be punished severely.
Sir, recently I had ordered a pair of shoes from Flipkart and the tracking order app.shows the delivery would be done by Ecom Express courier. But the order is not delivered yet. Please send me the Ecom Express Track Order So, that I can connect to the Care Executive of the Company.
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